Privacy Policy

EcoEnergy provides an online store for our customers at www.ecoenergyhome.co.uk We are committed to protecting the privacy and security of the information you share with us.

This privacy policy will explain how EcoEnergy uses the information we collect, why we collect it and any instances where the information is shared.

Any information stored by EcoEnergy is treated as confidential. All information is stored securely and is only accessed by authorised personnel.

EcoEnergy acts as the Data Controller and as such will make every reasonable effort to comply with the General Data Protection Regulation (GDPR). If you have any questions regarding this policy and the protection of your information, please contact our Data Protection Officer at the contact details provided at the bottom of this page.

1. Your Information – what we collect and store

a. Your name, address and contact information

This information is a requirement for us to deliver goods to you when you place an order. We may use your information to contact you regarding an order you have placed.

b. Your payment information

To place an order with EcoEnergy, you are required to enter your payment information (payment card details). We do not store or have access to this information in any form. For your security we use the services of a third-party company (known as a PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS International Europe), the service processor. ) to process payments and refunds and to help prevent fraud.

In addition to this, your delivery and billing address details and associated phone number, will also be provided to the PayPal Pte. Ltd Provider. This information is shared with EcoEnergy as part of the order details provided.

Depending on how you chose to pay, the third-party company will be Paypal. Both companies follow PCI-DSS (Payment Card Industry Data Security Standard) requirements.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

c. Your contact history

Email

When you email us, we retain details of our communications with you. We may use this data to provide you with service and support. We may also use this data to train our staff.

Telephone

We do not retain any information relating to phone calls. We do not record any phone calls

Post

We do not retain any information relating to written correspondence. Any written correspondence is actioned then destroyed.

2. Information from your computer or device

When you browse our website, information is sent to us which includes your IP address, what pages you have visited, your device type and internet browser details. Your IP address may give us information about your location.

This data is used primarily to help prevent fraud. We may also use this information for analytical purposes to help us improve our website, and to monitor our service levels.

This information is held on our e-commerce platform WooCommerce. (Please see section ‘Our website platform’ below, for further details on how your information is stored on this platform.) We never share this information with any other third parties.

3. Cookies

Cookies are small pieces of information stored by your web browser and used to improve your web browsing experience. They cannot be used to run programs or deliver viruses to your computer.

By continuing to visit the website, you agree to the placement of cookies on your device. Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the site.

We may also place cookies from third parties for functional and marketing purposes. Our cookies do not store personal information such as your name, address, telephone number or email address.

4. Sharing your information

EcoEnergy has never and will not, sell any of your personal data to any third party. We are totally committed to the protection and privacy of our customers personal information.

However, there are occasions where your information is shared with third party service providers to enable us to provide services to our customers. These are detailed below:

– An e-commerce platform – to enable order processing

– PayPal – to process payment for your order

– Delivery companies – to get your order to you

– Website – an ecommerce platform that allows us to sell products

– Emails – communications are retained on a cloud-based email application to provide customers with service and support

5. Joining our mailing list

When you subscribe to our mailing list, we will send you information by email about products, promotional codes and special offers that are available.

How to stop messages from EcoEnergy

You can click the unsubscribe link on any marketing message.

Alternatively, you can contact us at admin@ecoenergyhome.co.uk and request to be removed.

Removal from the mailing list is usually instant, however if an email is scheduled to be sent you might receive one more while your request is being processed.

If you unsubscribe from our mailing list, messages about your orders (such as confirmation emails) and other essential service communications will continue.

6. Keeping your information on file

We will only hold personal data on our systems for a limited period of time. The time period will be set as a matter of internal policy and will be the minimum necessary for our use.

7. Our website platform

Our store is hosted on JDM. They provide us with the online platform to enable us to sell our products to our customers. All customer provided data is stored on the JDM servers.

8. Contact us

If you have any questions about this notice or want to exercise any of your rights as set out in the General Data Protection Regulation (GDPR), please contact our Data Protection Officer at the details below:

Email: admin@ecoenergyhome.co.uk – please mark your request ‘For the attention of the Data Protection Officer’

All requests will receive a response within 30 days.